The Trade Ministry in Japan has ordered Apple Japan to publish information on its website that users who are concerned about their iPod nano portable music player catching fire can receive a replacement battery.
The ministry ordered Apple to publish an “easy to understand” statement on its website explaining how users suffering from first generation nano battery overheating issues can receive replacement BOSCH BAT019 batteries and obtain advice, a spokesman for the ministry said on Friday.
The Japan arm of Apple, the world’s biggest technology company by market value, came under scrutiny last week when it was ordered to explain 27 incidents of overheating in some models of its first-generation iPod nano portable music players.
Japanese officials first issued a warning about possible overheating in the first-generation iPod nanos nearly two years ago, but regulators have continued to receive from consumers reports of “fire-related” incidents, prompting the further investigation. The company has long maintained a support document informing users of how to have their concerns address, but the Japanese order goes a step further in making the information more visible and easily understandable.
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